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Toys News-5

We reserve the right to cancel any order and refuse to provide services to anyone. Your order will be processed immediately after receiving your payment.

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Toys News-3

Since our items are pre-owned, there may be some minor damage to it. If the project is severely damaged, this situation will be explained on the project page.

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We reserve the right to cancel any order and refuse to provide services to anyone. Your order will be processed immediately after receiving your payment.

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Toys News-1

When ordering, please be sure to completely fill in all required information. If there is insufficient or incorrect customer information, the order may be cancelled without notice. If the above situation occurs, the customer must bear all related costs of the order due to insufficient or incorrect information.

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Mailing information

We all use SF Express to pay by local mail in Hong Kong.

Customers can choose to pay by SF Express after payment or pick up the goods in person at the store.

Pick-up at the store can pick up the goods at the store based on the account purchase record.

Only Visa is accepted as the payment method for shopping online.

Local orders will be shipped by SF Express.

Arrange delivery within 2 days after payment confirmation.

Local delivery service takes about 2-4 working days (depending on the delivery service provider).

For overseas shipments, please contact the customer service department directly.

The shipping order number will be uploaded to the order record page in the customer account of the website to track the shipping status of the package.

The packaging method provides Bubble Wrap or carton for protection.

Please note that Nibanme will not bear any risk of damage to the outer box or body due to transportation. If you have a request for the outer box, it is recommended to purchase it in person at the store to avoid damage to the outer box or body due to transportation. Nibanme employees will check the status of the product before sending the package to make sure it is the same as the product description.

For inquiries about Japanese purchasing details:

Please follow the order process below. Thank you for your support.

➡️  Please send screenshots or related links to our WhatsApp for the products you want to purchase, and we will quote the products after inquiries.
➡️  After the customer and the Nibanme Japanese purchasing agent confirm the quotation, the customer needs to go to the store or use other online banking methods to pay within five working days. If the payment deadline has passed, the order will be cancelled without further notice.
➡️  All purchased goods will be ordered by the Japanese team after receiving the full payment.
➡️  After the customer has paid, he cannot make any changes or cancellations.
➡️  If the Japanese team fails to purchase the goods, the customer will arrange for the full refund of the payment.
➡️  Estimated arrival time: 14 to 21 working days (please note: the arrival date may be early or delayed due to unpredictable factors). If you need goods urgently, please consider carefully before placing an order.
➡️  After the goods arrive at the port, you will receive a WhatsApp notification. You can pick up the goods at the store or arrange to send them by SF Express (not including freight).

Precautions:
⭕  Pick-up method: Mong Kok Sino main store self-pickup or SF Express collect (shipping is not included)
⭕  Estimated arrival time: The purchased goods will arrive at the Hong Kong store in approximately 14 working days after arriving at the Nibanme head office in Japan. (Please note: the delivery date may be delayed due to unavoidable factors)
⭕  Product retention time: After arriving at the Nibanme store in Hong Kong, the customer will be notified to pick up the goods. The customer can pick up the goods within 14 working days after receiving the message. The goods that are not collected after more than 14 working days will be regarded as abandoning the collection. Will get the ownership of the goods.
⭕  Once the order is confirmed by the Japan Nibanme, no cancellation, change or refund can be made.
⭕  If the Japanese supplier is out of stock, we will arrange to return the full amount paid by the customer.
⭕  If there is any dispute, Nibanme/Japan Nibanme reserves the right of final decision.

Main Store: Room 03, 11/F., Sino Center, Mong Kok, Kowloon

Branch: Room 03, 12/F., Sino Center, Mong Kok, Kowloon